Home Care Packages | Alpine Health | Alpine | Indigo
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Home Care Packages

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Home support services for people who are over 65 years of age* with complex care needs and need extra support with day to day tasks to remain living safely and independently at home. *Aboriginal and Torres Strait Islander people over 50 years of age.

About Home Care Packages

A Home Care Package (HCP) is a government-funded program that is designed to assist people with more complex care needs than those using the Commonwealth Home Support Program (CHSP).

As an approved Home Care Package provider, we work with you to plan, organise and deliver a coordinated range of services to meet your individual complex care needs.

There are 4 levels of Home Care Packages with different funding amounts; (My Aged Care as at 1 July 2024); 

  • Level 1 - Basic Care Needs $10,588.65 a year
  • Level 2 - Low Level Care Needs $18,622.30 a year
  • Level 3 - Intermediate Care Needs $40,529.60 a year
  • Level 4 - High Care Needs $61,440.45 a year

Eligibility

To be eligible for these funded services you must meet some needs and age requirements:

  • how much assistance you need with everyday tasks
  • that you are 65 years or older (50 years or older for Aboriginal or Torres Strait Islander people)

My Aged Care is the starting point for all funded aged care. You can check your eligibility by contacting My Aged Care;

What services can I receive? 

Depending on your complex care needs and the level of of Home Care Package you have been assigned by My Aged Care, you may receive a number of the following services;

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Domestic Assistance

Trained staff come to your home to help with housework including sweeping, mopping and vacuuming floors, cleaning bathrooms and toilets, cleaning benches and cupboards, dusting, making or changing beds.

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Personal Care

Experienced and qualified staff come to your home to help with personal hygiene including showering, dressing & undressing, toileting, shaving and grooming, eating and drinking and assistance with shopping.

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Carer Respite

Respite is available so carers can take a break to enjoy social activities, attend appointments, go shopping or participate in leisure activities.

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Meals

Meals on Wheels deliver tasty and healthy meals to your home. Meals include an entrée, main course, dessert and juice or fruit.

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Social Support

We help you get out and about so you can participate in community life and feel socially included through structured, group-based activities.

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Shopping

Assisted and unassisted shopping. Help to take you out shopping or to go on your behalf.

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Nursing Services

The District Nurses come to your home to help you treat and monitor medical conditions at home.

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Garden Maintenance & Home Modifications

To help keep your home and garden in a safe condition for you to enjoy.

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Aids to stay independant

To help you with mobility, communication, reading, and personal care limitations.

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Transport

To help you get to appointments and community activities.

How do I access a Home Care Package?

1

Register with My Aged Care

Call My Aged Care (MAC) on 1800 200 422 to register for an assessment or apply online at My Aged Care.

Have your Medicare card with you and allow enough time to answer some questions about eligibility, your details, and next steps for an assessment.

2

Assessment

Everyone needs an assessment. The Aged Care Assessment Service (ACAS) will contact you and arrange to come to your home to assess you. 

3

Approval

My Aged Care will send you a letter advising of the level of Home Care Package for which you have been approved.

4

Waiting List

After your assessment and approval, you will be added to the national priority queue for assignment of a Home Care Package. While you wait, interim low level support services may be available to you.

5

Assignment

You will receive a letter from My Aged Care advising that you have been assigned a Home Care Package and can now start looking for a provider.

6

Contact Alpine Health to arrange local services

Contact our Home Care Packages team on 03 5751 9422 or [email protected] to start work on planning, organising and delivering your services.

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