For Visitors
As Alpine Health is a Multi-Purpose Service and have residential aged care services co-located within and close to our facilities, our COVID-19 entry requirements are guided by the regulations for visiting both Residential Aged Care and Hospital facilities.
Entry Requirements
- Visiting hours are unrestricted across our services.
- All visitors must check into the facility upon arrival using the sign in options provided.
- Anyone who has COVID-19 or symptoms of COVID-19 or is a close contact of someone with COVID 19 should not visit Alpine Health facilities.
- For consumers attending Urgent Care with COVID symptoms and it is not practicable for the person and carers to take a COVID-19 rapid antigen test prior to entering the care facility, you will be asked to wear a mask and may be asked to perform a RAT at a later time.
- All visitors must follow the mask and testing guide below. Signage at the door will advise what zone we are in.
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Visitor Mask & RAT Testing requirements
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Green Zone
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Orange Zone
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Red Zone
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Visitors to Residential Aged Care
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No mask required
RAT prior to entry
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Surgical mask
RAT prior to entry
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P2/N95 mask
RAT prior to entry
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Visitors to Hospital (Acute, Theatre, Dialysis, DNS & Community Care)
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No mask required
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Surgical mask
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P2/N95 mask
RAT test prior to entry
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Visitors to Corporate Services, ALG, ACHC
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No mask required
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No mask required
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Surgical mask
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Urgent Care Presentations
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Surgical Mask
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P2/N95 mask
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P2/N95 mask
RAT test prior to entry
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Safe visitation to Alpine Health Facilities
Visitors should :
- wash their hands after using lifts, holding railings and every time they enter and exit the patients / residents room
- limit movement around the facility as much as possible
- limit the number of personal items they bring into the facility
- follow rules about wearing specific masks, gloves or gowns if requested by staff.
- do not visit if they are unwell.
- visits should be held in a patient / resident’s room, outdoors or in a specific area rather than communal areas with other patients /residents.
- indoor visits should occur in well ventilated areas. Open windows and doors to provide natural ventilation, provided outdoor temperature is suitable.
- be aware that if there is an outbreak at an Alpine Health facility, additional temporary restrictions will apply under guidance of the Local Public Health Unit (LPHU) as needed.
Alpine Health staff will help you follow these conditions to help keep your family members or friends safe.
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