Rights & Responsibilities

Access

To access health care that meets my needs.

I can pursue health services to address my health needs. I have a right to know, before I receive treatment, if there are any fees or charges I will need to pay. Alpine Health will provide an inclusive and respectful environment that enables people with diverse abilities to use our services. Alpine Health will provide the services they have available, and will offer alternative options where available to ensure continuity of care.

Safety

To receive safe and quality health care.

I will receive safe and quality health services that meet National Standards. I have a right to ask for a review if I have any concerns, notice a change or think something has been missed.

Respect

To be shown respect, dignity and consideration.

The care provided will respect my culture, beliefs, values and personal characteristics. I will respect the people taking care of me and other users of Alpine Health. Alpine Health will ask me about my needs so that my care reflects my choices.

Information

To be informed about services, treatment, options and costs in a clear and open way

I will receive open, timely and appropriate communication about my health care in a way I or my support person can understand. To the best of my ability, I will provide relevant information to assist with my treatment and care. If something goes wrong during my care, Alpine Health will explain what happened, how I might be affected and what is being done to make my care safer.

Partnership

To be included in decisions and choices about my care.

I will participate and be an equal partner in decisions and choices about my care. If I choose to, I can include other people in my care decision, such as family, friends, carers or a consumer advocate. Alpine Health staff will talk openly and honestly about my healthcare, and I can ask as many questions as I need to.

Privacy

To privacy and confidentiality of my personal information.

My privacy will be maintained and proper handling of my personal health and other information is assured by Alpine Health. I will respect the privacy of others.

Feedback

To provide feedback on my care and to have my concerns addressed.

I will speak up when I have questions or concerns about my care because I understand that sharing my experiences with Alpine Health can improve the quality of health care they provide. I understand that providing feedback or a complaint will not negatively affect my care or the way I am treated. If I feel that my rights have not been met, I will talk with someone from Alpine Health about it. If I’m unable to do this or am unhappy with their response, I will contact the Health Complaints Commissioner. Alpine Health staff will encourage and provide different ways for submitting feedback. Alpine Health staff will respond to my concerns professionally and promptly.