Safety and Quality | Alpine Health
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Safety and Quality

Alpine Health’s clinical governance ensures that our community and consumers can be confident that systems are in place to deliver safe and high-quality health care, and continuously improve services. 

Safer Care Victoria describe clinical governance as an integrated component of corporate governance of health service organisations. It ensures that everyone – from our frontline clinicians to managers and members of our Board – are accountable to our consumers across all our services and the broader community for assuring the delivery of health services that are safe, effective, integrated, high quality and continuously improving.

Alpine Health supports its clinical governance through:

  • the organisational committee structure
  • the monitoring and analysis of a range of clinical indicators
  • developing a culture of transparency, continuous improvement and clinical engagement
  • encouraging consumer input into service planning  
  • accreditation against the National Safety and Quality Healthcare Standards, the Aged Care Standards and the NDIS standards.

The Consumer Experience Report is generated annually by Alpine Health’s Safety and Quality Team and is reviewed by our Consumer Advisory Committee.

The report presents feedback from consumers about their experience with Alpine Health services and programs and the resulting quality improvement work. Consumers include hospital patients, community clients, aged care residents and their loved ones.

Consumer experience feedback is also reported in the annual Quality and Safety Report 

If you have any questions about these reports please contact the Partnering with Consumers Officer on 0438 325 235.

Annual Consumer Experience Reports ​
Consumer Stories

Consumer Stories are an important way for us to hear about your lived experiences. To read more, please go here.

Alpine Health measures safety and quality performance according to its Clinical Governance Framework.  Data is collected and reported against the following domains

  • Governance, Leadership and Culture
  • Consumer Safety and quality systems
  • Clinical performance and effectiveness
  • Safe environment for the delivery of care
  • Partnering with consumers

This data is reported quarterly to the Quality Committee (AH Board Committee) and annually to the community through the Quality & Safety Report.

 

Sometimes your treatment or outcome isn’t what you or even the clinicians providing the care expected. If something doesn’t go to plan, Alpine Health has systems and processes in place to support a thorough investigation of the adverse event, make recommendations and implement systems improvements to reduce the likelihood of the adversity happening again.   

Some of the processes that Alpine Health has in place when things don’t go to plan include:

If you feel that the treatment that you or someone you care for hasn’t gone to plan or wasn’t adequate, we encourage you to provide feedback. Consumer feedback is one of the best ways our health service has to identify areas for improvement. You can provide confidential feedback through Care Opinion, a safe and independent feedback platform.

► Call 1300 662 996 and speak to the Care Opinion team.

 Complete a hard copy Care Opinion feedback form (available at each site).

► Online with Care Opinion - www.careopinion.org.au/tellyourstory#

Alternatively you can speak directly to the Health Service Manager at your site:

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